Refund policy

We do not entertain refunds or exchanges for international orders (orders outside Pakistan). For Pakistan, we have a 4-day exchange policy, which means you have 4 days after receiving your item to request for an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at tjkdesigns17@gmail.com. If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting for an exchange will not be accepted.

For any further query contact us on tjkdesigns17@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Ship the khussa you have back on the warehouse address

Once you do that, send a picture of the receipt and you can then select the article of a similar price value, if the desired size is not in stock with us for the same design.

Please note that if you wish to get the same article (and the size needs to be made on order due to unavailability of the size being in stock) an additional fee of Rs. 1000 will be applied. We do not exchange size 4, 5 or 12,13 and any article which has been customised for you (khussa chapals )

We don’t accept parcels through Pakistan Post.